Customizing the e-mail listener preprocessor

You can customize the e-mail listener preprocessor to suit your business needs. The preprocessor determines whether incoming e-mail messages are new requests for help or are updates to existing service requests.

About this task

Java™ requires that you declare the custom implementation at the beginning of the file. For example: public class MyPreprocessor implements LSNRPreprocessor.

Procedure

  1. Place the Java class source file in the appropriate Java package where you manage custom Java code.
  2. Build your custom Java code into corresponding class files.
  3. Build the Enterprise Archive (EAR).
  4. Deploy the EAR into the application server to have your code changes take effect.