Creating communications for e-mail messages

You can create communications that pertain to e-mail records. The communication that you create is sent as an e-mail notification to the recipients that you choose.

1. On the E-mail Processing tab in the E-mail Listeners application, select the e-mail record for which you want to create a communication.
2. Click Create Communication to open the Create Communication window.
   Based on the e-mail record that you selected, the default values for the recipient, the subject, and the message are provided. You can change these values.
3. Add an attached file.
4. Send the communication to the recipient that you specified.