Returning services

You can return services that were already received. For example, you can select a service to return it. When you apply this action to each selected service, a negative receipt is shown for each service.

Before you begin

The status of the purchase order must be in either APPR (Approved) status or in INPRG (In Progress) status.

Procedure

  1. On the List tab of the Receiving application, select the approved purchase order record that contains the services that you want to return.
  2. On the Service Receipts tab, click Select Services for Return.
    The Select Services for Return window displays only services that are available to return.
  3. Perform one of the following actions:
    • To return the received quantity of a service, select the check box for the service that you want to return.
    • To return a partial quantity of a service, select the check box for the service, and specify a value in the Quantity to Return field. If you want to return the entire service, select the check box in the table header.
    • To return a service by its cost, specify a value in the Cost to Return field.
  4. Click OK.
    A return transaction is created for the specified service. In the Service Receipts window, the Quantity field for each service that you selected to return displays a negative value.
  5. Optional: To enter codes for each returned service, click View Details on the service receipt line and then type a code in the Reject Code field.
  6. Click Save Receipt.