Creating services for service groups

You use the Service Groups application to create services. When you create a service, the default service type is the parent service group. The contact and contact group information is determined by the service group to the service record.

Before you begin

You must create a service group before you can create services.

1. In the Service Groups application, select the service group for which you are creating a service.
2. Click New Row.
3. Specify the service.
4. Optional: Specify the contact, the contact group, and the type.
5. Save your changes.