You can enable existing hover windows on fields to suit
your needs. For example, you can add a hover window to show the contact
details for the owners of service requests. In general, you can show
related information on any fields that support lookup.
About this task
The following hover windows are immediately available on some fields but can be enabled on
other fields:
| Field |
ID |
| Asset |
asset_recordhover |
| Work Order |
wo_recordhover |
| Person |
person_recordhover |
| Item |
item_recordhover |
In a company, a supervisor is responsible for ensuring that service requests are
assigned to the correct responder. To get contact information for the owner, the supervisor
typically navigates to the Person record, which takes time and decreases efficiency. The supervisor
wants to be able to hover the mouse over the Owner field and see the details
of the owner of a service request. You can enable a hover window on the Owner
field in the Service Requests application so that the supervisor can hover over the field and see
the full name, email address and telephone number of the owner of the service request, without
leaving the record.
Procedure
- In Application Designer, open the Service Requests application,
click the Owner field and select Control
Properties.
- On the Advanced tab, specify person_recordhover as
the ID of the hover window and save the application definition.