Escalations overview
An escalation is a mechanism for monitoring time-sensitive
records. Escalations can take actions or send notifications when a
record reaches a defined escalation point. Your workflow administrator
can specify that a task assignment has a time limit. If the assignment
is not completed within the specified time limit, an escalation can
be triggered for the record.
Escalation engine Predefined escalations Escalations and service level agreements Communication templates and notifications Escalation record fields Deletion rules for escalations