Rules for formatted e-mail messages with attribute-value pairs

You can use attribute-value pairs to compose formatted e-mail messages.

The following rules apply when you use attribute-value pairs to compose a formatted e-mail message:

  • Formatted e-mail messages must contain the #MAXIMO_EMAIL_BEGIN keyword and #MAXIMO_EMAIL_END keyword. If these keywords are not included in the e-mail message, the e-mail message is not processed and an error response e-mail message is sent to the originator of the e-mail message.
  • All of the attribute-value pairs specified in the e-mail message must occur together. The e-mail listener ignores any other text typed in the e-mail message. Demarcate the attribute-value pairs in the e-mail message with the #MAXIMO_EMAIL_BEGIN keyword and the #MAXIMO_EMAIL_END keyword. You must place these keywords on a separate line and end with a new line.
  • An e-mail message must contains both the #MAXIMO_EMAIL_BEGIN and # MAXIMO_EMAIL_END keywords for the e-mail to be treated as a formatted e-mail. If one or both of the #MAXIMO_EMAIL_BEGIN and # MAXIMO_EMAIL_END keywords are excluded, the e-mail message is treated as free-form text.
  • The syntax for the attribute-value pairs is: Field Title#Attribute Name=Value.
  • You must place the semi colon character on a new line by itself. This character serves as the separator between one field-value pair and the next field-value pair.
  • The field title represents the title for the field as displayed in applications. The attribute name represents the attribute name as specified in the MAXATTRIBUTE table. Typically, this name is the same as the database column name.
  • An incoming e-mail message can contain both the field title and the attribute name separated by #, only the field title, or only the attribute name. If only the field title is provided, the e-mail listener attempts to map the field title to the appropriate attribute name before processing the e-mail message. If the e-mail listener cannot map the title or resolve the attribute name, the e-mail message is not processed and an error response e-mail message is sent to the originator of the e-mail message.
  • You can place inline attachments before or after the #MAXIMO_EMAIL_BEGIN keyword and #MAXIMO_EMAIL_END keyword.