Dispatching work to crews and labor
You dispatch work to assign resources, such as labor resources or assets, to work orders. After you configure queries to define street-level routes, you dispatch labors and crews to unplanned work, such as when a labor is sick or for emergency work orders.
About this task
Work is planned several weeks ahead of time in the Graphical Scheduling application. Work is planned by coordinating new and unassigned work orders with the available resources, which can be individual labor resources or crews and their tools. Any shift breaks for crews are entered in the Calendar application.
Dispatching is required closer to the time of the scheduled work, when the dispatcher must manage unplanned scheduling issues. For example, an electrician is not available today due to illness. All of the work that is assigned to the electrician needs to be reassigned to another labor resource for the work to be completed today. Or an emergency work order needs to be completed within the next two hours.
The dispatcher needs to find a labor resource to replace the sick labor resource, create a route for the new labor resource, and then delete the street-level route of the sick labor resource. Then, the emergency work order must be located on a map to find a nearby crew or labor resource to do the unplanned work. The street-level route for the crew needs to be redrawn to include the emergency work order.