Service level agreements overview
Service level agreements document the commitments between
service providers and customers. You can define commitment types,
associate assets and locations, rank service level agreements, set
calendars, create associated key performance indicators, and define
escalations.
Types of service level agreements Key performance indicators associated with service level agreements Ranking system for service level agreements Automatic matching of service level agreements to records Calendars for service level agreements Associated service level agreements Escalations and service level agreements Status of service level agreements Changes to service level agreements Deletion of service level agreements