Removing personal information from records
To remove personal information from people records, you initially specify the information
that you want to remove and then delete the information. In some cases, you can also remove personal
information that is stored as a transactional reference.
Removal of personal information
Personal information that is associated with an individual and is stored in person records provides personally identifiable information (PII) about that individual. When this information is no longer required, you can remove that information by specifying the information to be removed and then deleting the information in the People application.
Deleting personal information
If personal information that is contained in a person record, such as a phone number or an email address, is no longer required, you can remove that information by deleting or replacing the data. Before you delete the data, you must specify the information that you want to remove and how that information is removed.
Example: Deleting transactional references
In addition to deleting static personal information, you can also remove information that is stored as a transactional reference to a person. For example, personal information that is entered as free-form text in work orders or service requests rather than selected from a drop-down list. You can use advanced relationships to delete that personal information.