Defining actions for escalation points
You define at least one action or notification for each escalation point on an escalation record. You define actions separately for each escalation point. You use the Actions application to create action records.
About this task
To define actions for an escalation point, complete the following steps:
Procedure
- In the Escalations application, create or display an escalation record.
- In the Escalation Points table window, select the escalation point for which you want to define actions.
- Click the Actions sub tab.
- In the Actions window, click New Row.
- In the Action field, specify a value.
- Optional: Modify the Sequence field to indicate the order in which the action is performed.
- Click Save Escalation.