Categories of items for reporting
You can organize your classification structures into categories or groups of items for reporting. You can create unlimited classification levels.
You can organize information into top-level categories, such as the following categories:
- Information Technology assets
- Production assets
- Facility assets
- Fleet assets
You can work from the top-level categories into the more detailed levels. For example, fleet assets can contain 18-wheel trucks, and sales fleet cars.
Another example is to categorize the service desk call for a software installation differently than the service desk call for information. This type of categorization helps to determine how many customers complained about a software installation as opposed to how many calls were about health coverage.