Predefined communication templates

In the Communication Templates application, there are predefined communication templates that you can use to create notifications. You can use the predefined templates with the Workflow application, the Service Requests application, and the Incidents application. You can also use the predefined templates with the system database or with the demo database (MAXDEMO).

Templates for the system database

You can customize templates for the system database for your business needs. Because there is an associated escalation or workflow process that refers to these templates, you cannot delete them.

Templates for the demo database

You can change or delete templates for the demo database (MAXDEMO). You can use the demo database communication templates in your test environment to gain experience adding and managing templates.

The email Listeners application uses default templates for error notifications. If an error is encountered while staging inbound records, an error notification is sent to the email administrator. The type of error determines the error notification that is sent to the email administrator.