Deletion rules for escalations

In the Escalations application, you can manage escalations by deleting them.

The following rules apply when you delete escalations:

• When you delete an escalation, the actions and notifications are not deleted. Instead, the associations between the escalation points and the actions and notifications are removed. You delete actions in the Actions application and notifications in the Communication Templates application.
• In the Escalations application, you cannot delete escalations that are associated with service level agreements (SLA).
• If a service level agreement that is associated with an escalation is deleted, then the escalation is also deleted.