Activities and Tasks application
You use the Activities and Tasks application to plan, to review, and to manage activities and tasks. An activity initiates the work process and creates a historical record of the work being performed. Activities are created in the Incidents and Problems applications. A task is a specific unit of work on a work order.
An activity is a type of work order. A task can be created as part of an activity or part of another work order.
You can use the Activities and Tasks application to perform the following functions:
- Change the status of activities and tasks
- Take ownership of activities or tasks
- Assign ownership of activities and tasks to individuals or to workgroups
- Modify activities and tasks to reflect changes
- View related preventive maintenance and scheduling information
- Categorize the activities and tasks using classifications and attributes to simplify their management and retrieval
- Specify, view, and modify job tasks and the labor, material, services, and tool requirements for work plans
- View, add, and delete work orders and tickets that are related to an activity or to a task
- View follow-up records for an activity or a task
- View and create a work log and communication entries about a record