Validating escalations

You must validate an escalation record before you can activate it. Validation checks the Structured Query Language (SQL) statements to ensure that the SQL is valid and that the escalation engine can run it.

About this task

The validation process checks for syntax errors and ensures that escalation conditions have been defined in the table for the specified object. The product does not validate actions or notifications.

If an error is discovered in one or more SQL statements, the errors are written to the Validation Results section of the escalation record.

Procedure

  1. In the Escalations application, display the record that you want to validate.
  2. Select the Validate action.
  3. If the validation fails, click the Maximize button to expand the Validation Results section and to view the error log. The SQL error might be in the Condition field or in the Escalation Point Condition fields. Correct the SQL statements and validate the record again.
  4. Click Save Escalation.

What to do next

Activate the escalation.