Modifying escalations

You can change existing escalations.

Before you begin

All fields on an activated escalation are read-only. You must deactivate the escalation before you can edit it.

About this task

You can modify the following elements of a deactivated escalation:

  • You can delete one or more escalation points.

    To activate an escalation, it must have at least one escalation point. When you delete an escalation point, the links to the associated actions and notifications. are deleted.

  • You can delete one or more actions or notifications associated with an escalation point.

    To activate an escalation, it must have at least one action or notification defined for each escalation point.

Procedure

  1. From the Escalations application, display the escalation that you want to edit.
  2. If you have not deactivated the escalation, select the Activate/Deactivate Escalation action.
  3. On the Escalations tab, edit the information as needed. If a field has a Detail Menu, click it and select an option to retrieve a different value.
  4. Click Save Escalation.
  5. If you are ready to active the escalation, select Activate/Deactivate Escalation.