You can define one or more escalation points for an escalation.
For each escalation point, you can specify one or more actions or
notifications.
Procedure
- In the Escalations application, create,
or display an escalation record.
- In the Escalation Points table window, click New
Row.
- In the Row Details window,
specify the condition that triggers the escalation point by selecting
one of the following options:
- If you are creating a time-based escalation point,
specify values in the Elapsed Time Attribute field,
in the Elapsed Time Interval field, and in
the Interval Unit of Measure field. Type a
positive number in the Elapsed Time Interval field
to indicate a time period in the past. Type a negative number to indicate
a time in the future.
- If you are creating a condition-based escalation
point, type an SQL statement in the Escalation Point Condition field
to specify the condition that triggers the escalation. You can specify
a value manually or click the SQL Expression Builder icon.
- If you want the actions and notifications
of the escalation point triggered more than once, select the Repeat check
box.
- Click Save Escalation.
What to do next
Now you define an action to take for each escalation point
that you created.