Deactivating escalations

You deactivate an escalation record to modify the record or to delete it.

Procedure

  1. In the Escalations application, display the record that you want to deactivate.
  2. Select the Activate/Deactivate Escalation action.
  3. Click Save Escalation.

What to do next

After you deactivate an escalation, you can perform the following actions:
  • You can delete one or more escalation points. When you delete an escalation point, the links to the associated actions and notifications are deleted.
  • You can delete one or more actions or notifications associated with an escalation point. To activate an escalation, it must have at least one action or notification defined for each escalation point.