Appointment Book Manager application
In the Appointment Book Manager application, you can create and update appointment books for customer service representatives to use when they schedule customer appointments.
An appointment book is a calendar view of the daily time slots in which an appointment for on-premise work can be done.
You set up appointment windows in which the work can be completed based on calendar and shift information, and determine how many appointment slots are available within each range. Appointments can then be made in the Graphical Appointment Book application by customer service representatives at your organization.