Working with bulletin boards

Using the Bulletin Board application, you can create bulletin board messages, specify the audience for the messages, and perform other tasks.

Viewing bulletin board messages
You can use the bulletin board to create, view, and post messages related to critical problems and incidents, and to broadcast company-wide information. Creating and posting messages on the bulletin board minimizes the creation and duplication of tickets.
Creating bulletin board messages
You can create messages to communicate to users about critical problems and incidents, and to broadcast information throughout the organization.
Specifying audiences for bulletin board messages
You can specify the audience that can view a bulletin board message. You can limit the audience by organization, by site, or by person group. If you do not specify an audience, any user can view the message.
Changing the status of bulletin board messages
You can change the status of a bulletin board message to control the content of what is posted to the bulletin board. The status of a bulletin board message can be draft, approved, or rejected.
Copying bulletin board messages
You can copy an existing bulletin board message. Once you copy a message, you can use the same information that is in the original message. You can also change the values in the message that you copied and save it as a new message.
Viewing communication logs for bulletin board messages
You can view outbound bulletin board messages and any attachments that were sent between users and service desk agents.
Viewing the history of bulletin board messages
Each time you change the status of a bulletin board message, the change is stored in a history transaction. You can view this read-only status history of a bulletin board message.
Deleting expired bulletin board messages
By default, expired bulletin board messages are not deleted. If you do not need to keep expired messages, you can change your settings so when expired the messages are deleted.

Parent topic: Managing bulletin boards