Viewing communication logs for bulletin board messages
You can view outbound bulletin board messages and any attachments that were sent between users and service desk agents.
Procedure
- In the Bulletin Board application, open the message for which you want to view the communication log.
- Click the Communication Log tab. By default, you can view the messages in reverse chronological order according to the Date field.
- Click View Details to view the details
of a message. The information in the communication log is read-only.