Viewing communication logs for bulletin board messages

You can view outbound bulletin board messages and any attachments that were sent between users and service desk agents.

Procedure

  1. In the Bulletin Board application, open the message for which you want to view the communication log.
  2. Click the Communication Log tab. By default, you can view the messages in reverse chronological order according to the Date field.
  3. Click View Details to view the details of a message.
    The information in the communication log is read-only.