This section describes the tasks on how to use ChatOps feature with Incidents, Problems,
and Service Requests.
About this task
If your administrator configures ChatOps for Incidents, Problems, and Service Requests, you will
be able to Create ChatOps channel for the ticket, Assign ChatOps channel to the
ticket, and Post the ticket on ChatOps channel.
Procedure
-
Log in to Maximo IT and open a ticket record in the Incidents, Problems, or
Service Requests application.
- Select the ChatOps from the More Actions section of the navigation bar and
perform one of the following steps:
- Click Create ChatOps channel for the ticket to create a ChatOps channel in Slack.
- Click Assign ChatOps channel to the ticket to assign a ChatOps channel to the ticket.
- Click Post the ticket on ChatOps channel to post the ticket details to the ChatOps
channel in the Slack.
Note: If you are assigning or posting ticket to the channel which is created from the Slack
workspace, then make sure the channel is public and an app is added to that channel in Slack.