Self Serve
In the Self Serve application, you can search for solutions to issues that you encounter, report issues, review your tickets, view the current updates, and submit requests for services.
- Search the database for documented solutions, updates, or services that you need or browse the catalog
- Report an issue if you do not find the solution that you are looking for
- Open a chat with a support agent to discuss about an existing or new issue
- Review tickets created to monitor their progress
- Request services from the catalog of service offerings that your company provides
Self Serve uses the Lucene search engine to search for solutions, news, and services.
Lucene search tips
The following table provides information about Lucene search syntax.Type of search | Example |
---|---|
Single term | To search for a single term, enter a single word such as test or hello. |
Phrase | To search for a phrase, enter a group of words surrounded by double quotes, such as "test for". |
Wildcards | You can use the following wildcards:
Note: By default, use of a wildcard at the
beginning of a search is disabled in Lucene searches because
of performance consequences.
|
Word stemming | To search for matches to a stem or root form, enter the stem. For example, entering custom returns customized, customizing, customs, and customer. |