Requesting services in Self Serve
In Self Serve, you can request services such as the deployment of a software product to your computer.
About this task
If your administrator configured a service catalog for Self Serve, you can request services that are provided by your enterprise. Before you submit a service request, you can search the catalog to find services that meet your needs.
To assign a request as a Favorite, click the heart-shaped icon beside Add to Favourites option in the request. You can then find your Favorites by clicking My Favorites located beside the Search field on the Request Services page.
- All Services: All the services added.
- My Favourites: Service requests marked favorite.
- Frequently Used: Service requests used most often by all users within the last 30 days.
Complete the following steps to request a service.
Procedure
- Log in to Self Serve.
- Go to Request Service and click on Request a new Service.
- On the Request a Service page, select the service that you want. In some cases, multiple selections are required to navigate to the service that you want.
- On the service page, you can go through details such as Reviews and Offering Detail to know more about the offering.
- Enter your specific requirements in the Offering Details section.
- If you are requesting a service on behalf of another user, go to the Requested for field and use the Search icon to search and select the user for whom you are requesting a service.
- (Optional) In the Priority field, select an appropriate priority level based on the level of urgency of your request.
- (Optional) Fill the appropriate data in the Max Weight Allowed field.
- In the Userid for whom this request is created? field, select from the list of available user id by clicking on the Search icon.
- Add attachments, if any, using the Upload button.
- Click on Submit to submit your service request.
- Once submitted, a dialog box appears confirming the submission of your request which is stored as a ticket.
- Additionally, you can view your request details by clicking on Show details.
- In the Attachments tab, you can view all the uploaded attachments for a particular ticket.
- In the Activity Logs tab, you can view the chat log and other list of activities associated with the particular ticket so far.
- If you wish to obtain updates regarding your ticket, go to the Actions drop down and click on Request Update. Enter a reason for update and click Request Update to submit the request.
- If you wish to cancel the request, click on Cancel Ticket and enter the reason for cancellation. Click Cancel Ticketto cancel the request. A dialog box will appear confirming the cancellation.
What to do next
You can rate and review each request by clicking Review on the request page. Select the star rating and type your review in the Write a review field. To post your rating and review to the request, click Post.