In the Escalations application, create the escalation for the CI-to-asset
link.
Before you begin
Before you create the escalation for CI-to-asset linking, create an action for the link in the
Actions application. Specify the name of the action in the escalation record that you create in the
following task.
About this task
Complete the following steps to create an escalation for the CI-to-Asset link process.
Procedure
-
Click Open menu > System Configuration > Platform Configuration >
Escalations.
- On the toolbar in the Escalations application, click New Escalation.
- In the Escalation field, specify a name for the escalation.
If your enterprise automatically numbers escalations, specify text that identifies the escalation
in the Description field, for example CI2ASSET_RULES.
- In the Applies To field, click Select Value and specify CI
(Configuration Item table).
- In the Condition field, specify assetnum is
null.
- In the Schedule field, click Set Schedule and specify a schedule for
running the escalation.
Set the escalation schedule to an interval greater than the reconciliation task schedule.
- In the Escalation Points section, click New Row.
- In the Escalation Point Condition field, specify an escalation point condition,
for example 1 = 1.
- Select the Repeat check box.
- On the Actions subtab, in the Action field, click Select Value and select
the name of the action that you created for this escalation.
- Click Save Escalation.
- To activate the escalation, from the Select Action menu, select Activate/Deactivate
Escalation.