Simple and advanced email formats
Email interaction can process email notifications in both simple and advanced formats. The email format determines whether the user can change the attributes of the target object in the body of the email. You choose either the simple or advanced format in the People application.
Simple format
In simple format, the email recipient can update to a record only. The first email that is sent to the user contains a list of values that is associated with record update options. The value in the first line of the reply email corresponds to the value that is associated with the update to the record.
Advanced format
In advanced format, the email recipient can update a record and change the attributes of the target object that is specified in the configuration. The attributes can also be changed with or without changing the status of the record in the object status change configuration.