Service Requests module

As a self-service user, you use the applications in the Service Requests module (within the Self Service module) to create and view a service request for equipment repair or configuration, and to request and search for information. You can choose a template to best suit your specific request type.

You can view existing requests and drafts. The resulting requests (tickets) can be viewed and processed by a service desk agent using the Service Request application in the Service Desk module.