Map tab: mapping a single record - all mapping applications except CI
If an application has a Map tab displayed after you open a record, you can use the tab to display a map that shows the geographic location of the open record. For example, after you open a Change record, you can use the Map tab to map that change. You can also display your location.
About this task
The Map tab for a single record is provided in the Service Address, Assets, Locations, Changes, Releases, Incidents, Service Requests, Problems, Activities and Tasks, and Work Order Tracking applications.
The Service Provider edition of this product also offers mapping in the Configuration Processes and Process Requests applications.
When you map a record using the Map tab, you do not see the route between your location and the mapped record. Routing is not supported in this map view. Otherwise, the map display and behavior is similar to that of the multiple-records map.