Service Detail

The Service Detail tab acts as a single stop for all service related data that can be useful to a Service agent, a Site Reliability Engineer or any IT user. This section gives a comprehensive overview of all the details entered for a service in Service View application. The information seen in this tab is typically entered into the Service view application at the time of creating a new service. Together with Service Insights, this data enables its users to leverage service-related intelligence and drive service-related actions in a productive and efficient manner.

The details listed in this tab are the same as the ones added while creating a new service record in the Service view. The following details are displayed in the Service Detail tab:
  1. Service Information
    • Service Name
    • Description
    • Owned by
    • Service Provision
    • Attachments
  2. Service Support Details
    • Supported by
    • Support Information
  3. Impacted Population
    • Organizations
    • Sites
    • Person Group
    • Customers
  4. Service Composition
    • Component Description
    • Configuration Item
    • Asset
    • Related Service