KPIs included in the product
There are some Key Performance Indicators (KPIs) included in the product. These KPIs are for request related information. This topic lists these KPIs.
- KPIs for request related information
- Total Process Requests reported in past 30 days
- Total resolved Process Requests in past 30 days
- Resolved to Total Process Requests in past 30 days
- Total number of working Process Requests
- Total new high severity (1,2) Process Requests
- Maximum age of new Process Requests
- Total rejected or canceled Process Requests in past 30 days
- Minimum Request resolution time based on 'Actual Start/Finish' hours
- Maximum Request resolution time based on 'Actual Start/Finish' hours
- Average Request Resolution Time based on 'Actual Start/Finish' hours
- Minimum Request resolution time based on 'Reported Date/Actual Finish' hour
- Maximum Request resolution time based on 'Reported Date/Actual Finish' hour
- Average Request resolution time based on 'Reported Date/Actual Finish' hours
- Average Request start time based on 'Reported Date/Actual Start' hours
- Actual Process Request Labor Hours
- Actual Process Request Labor Cost
- Average Process Request Cost per Hour
- Total rejected Process Requests in past 30 days
You can copy and modify these KPIs to meet your own requirements. For example, you can modify a KPI to show the number of resolved process requests in the past 15 days as opposed to 30 days.