KPIs included in the product

There are some Key Performance Indicators (KPIs) included in the product. These KPIs are for request related information. This topic lists these KPIs.

KPIs for request related information
  • Total Process Requests reported in past 30 days
  • Total resolved Process Requests in past 30 days
  • Resolved to Total Process Requests in past 30 days
  • Total number of working Process Requests
  • Total new high severity (1,2) Process Requests
  • Maximum age of new Process Requests
  • Total rejected or canceled Process Requests in past 30 days
  • Minimum Request resolution time based on 'Actual Start/Finish' hours
  • Maximum Request resolution time based on 'Actual Start/Finish' hours
  • Average Request Resolution Time based on 'Actual Start/Finish' hours
  • Minimum Request resolution time based on 'Reported Date/Actual Finish' hour
  • Maximum Request resolution time based on 'Reported Date/Actual Finish' hour
  • Average Request resolution time based on 'Reported Date/Actual Finish' hours
  • Average Request start time based on 'Reported Date/Actual Start' hours
  • Actual Process Request Labor Hours
  • Actual Process Request Labor Cost
  • Average Process Request Cost per Hour
  • Total rejected Process Requests in past 30 days

You can copy and modify these KPIs to meet your own requirements. For example, you can modify a KPI to show the number of resolved process requests in the past 15 days as opposed to 30 days.