Requesting and conducting a chat: Self Serve user

As a user of the Self Serve, you can request a real-time chat with a Service Desk agent. Depending on how your live chat service is configured, you can do so in either or both of two contexts: when you are using the main Self Serve page, or when a solution that you have selected does not fit your needs.

About this task

Regardless of which method you use to request a chat, after an agent accepts the request, the two of you can converse in a chat window about the issue.

For information on how to enable live chat from the Self Serve app, see Chat with us.