Configuring the chat timeout interval
To conserve resources in the chat server, it is necessary to disconnect and clean up idle chats. You can use a system property to set the number of minutes a chat session can be idle before it is disconnected.
About this task
sccd.livechat.timeoutInactive
Procedure
Perform these steps to modify the system property:
- Open the System Properties application ( ).
- Open the Filter twistie, type sccd.livechat in the Property Name field, and press Enter. A list is displayed that contains the chat-related properties that you can edit.
-
Open the
sccd.livechat.timeoutInactive
property.The Global Properties Details section opens, and information about the property is displayed. - In the Global Value field, specify the number of minutes that a chat session can be idle before it is disconnected.
- Click the Save icon to save your modification.
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In the Global Properties section, select the
sccd.livechat.timeoutInactive
property and click the Refresh icon to refresh the system property. - In the Live Refresh window, click OK.