Configuring the chat timeout interval

To conserve resources in the chat server, it is necessary to disconnect and clean up idle chats. You can use a system property to set the number of minutes a chat session can be idle before it is disconnected.

About this task

The default timeout value is 60 minutes; if neither the agent nor the end user has sent a chat message in 60 minutes, the chat is automatically closed. You can change this time interval by modifying the following system property:

sccd.livechat.timeoutInactive

Procedure

Perform these steps to modify the system property:

  1. Open the System Properties application (Open menu > System Configuration > Platform Configuration > System Properties).
  2. Open the Filter twistie, type sccd.livechat in the Property Name field, and press Enter.
    A list is displayed that contains the chat-related properties that you can edit.
  3. Open the sccd.livechat.timeoutInactive property.
    The Global Properties Details section opens, and information about the property is displayed.
  4. In the Global Value field, specify the number of minutes that a chat session can be idle before it is disconnected.
  5. Click the Save icon to save your modification.
  6. In the Global Properties section, select the sccd.livechat.timeoutInactive property and click the Refresh icon to refresh the system property.
  7. In the Live Refresh window, click OK.