Administration module
You use the applications in the Administration module for
system administration tasks. You can perform functions such as creating
communication templates and setting up organizations.
Sets
You use the Sets application to create a framework to share item data and company (vendor) data across multiple organizations.
Organizations
You use the Organizations application to set up the organizations and sites that you use. You must define at least one organization and one site.
Calendars
Calendars are shared entities that define the framework for shifts, holidays, and so on, for organizations. You use the Calendars application to create and change calendars for organizations and for sites. You can create calendars to define working times as well as shifts. A calendar can also specify non-working time, such as weekends, holidays, and shutdowns.
Resources module
You use the applications in the Resources module (within the Administration module) to create records about the people in your workforce. The people whom you document can include internal and external workers, and other people whose names or IDs might be listed on other records.
Bulletin Board
In the Bulletin Board application, you can create messages about critical problems and incidents that you can broadcast throughout the organization. You can also view communication logs from service desk agents and their users, and communications that are generated by workflow processes and escalations.
Communication Templates
You use the Communication Templates application to create and manage communication templates. These templates can be used to standardize frequently used email communications (which are also known as notifications).
Reporting submodule
You use the applications in the Reporting submodule (within the Administration module) to create and view key performance indicators (KPIs), manage reports for users, and to set and view report-based security.
Deployed Assets module
The Deployed Assets module includes the Computers, Network Printers, Network Devices, and Deployed Software applications. Use these applications to manage data that discovery tools collect about hardware and software that is actually deployed in your enterprise.
Reconciliation module
Use the Reconciliation module applications to reconcile authorized asset and CI data with deployed asset and CI data that is gathered by asset and CI discovery tools.
Conditional Expression Manager
The Conditional Expression Manager application is a library of conditional classes and expressions. You can apply the conditions to fields, tabs, and other user interface controls in applications to control the presentation. You can also apply conditions to security groups to control access to applications, controls, and data.
Classifications
Classifications identify and characterize similar objects. A building, a notebook computer, and a centrifugal pump are types of classifications. A classification can also describe an event, such as a broken window or a hard disk failure.
CI Types application
You use the CI Types application to specify which configuration item (CI) types to use when you import actual configuration items from a discovery tool.
Work View
The Work View application queries the combined ticket and work order tables. You can display the results of the query in the Result Set portlet of your Start Center. You can view a list of all tickets and work orders that you own or that are assigned to your group. The Work View application contains one default query, called WORKVIEW.
Download Tools application
The Download Tools application allows users to download and add useful software extensions to their Maximo IT environment.
Survey Management module
Use the Survey Management applications to create and manage customer surveys to assess customer satisfaction and evaluate the performance of the services you provide.
View Documents application
The View Documents application enables you to view documents and to create and save queries that you can use to view document subsets. In the View Documents application, you can also access the library application to create and manage documents in the form of a file or Uniform Resource Locator (URL) address.
Service Address (SP) application
Use the Service Address (SP) application to manage service addresses for customers, processes such as Changes and Releases, objects such as locations or assets, and so on.
Map Manager application
Use the Map Manager application to configure mapping for objects such as Changes, Releases, Incidents, CIs, and Problems. After you configure mapping, you can use the Map tabs in these applications to view mapped locations of objects, routes between objects, your own location, and more.
Record Release
In the Record Release application, you can view the records that users currently have in edit mode. You can also release records from edit mode if they are left in edit mode erroneously.