Tracking updates to a process request

When you submit a process request, the date and time of the submission are displayed in the Reported Date field. As a process request moves through acceptance, completion, and closure, you can monitor the updates that are made to the request.

About this task

To view a list of updates that have been made to a process request, perform the following steps:

Procedure

  1. Open the Process Requests application.
  2. Open the process request for which you want to view an update history.
  3. From the Select Action menu, select View History.

    The View History dialog is displayed. The Status History section provides a list of all of the updates that have been made to the request. For each update, the status is displayed, along with the date and time on which the update was made; the user ID of the user who made the update; and any notes that were added when the update was made. The Ownership History section lists the owners and owner groups of the process request, along with the dates of ownership and the user ID of the user who changed the owner or owner group.