Maximo Application Suite Customer-managed

Updates of the Maximo Manage and Maximo Health , Maximo Predict, or Maximo Health and Predict - Utilities applications cause integration issues

After Maximo® Manage and Maximo Health, Maximo Predict, or Maximo Health and Predict - Utilities are updated, Maximo Manage cannot fulfill requests from the other applications.

Symptom

After Maximo Manage is updated to version 8.3.0 and Maximo Health , Maximo Predict, or Maximo Health and Predict - Utilities are updated to their latest versions, Maximo Manage cannot fulfill requests from the other applications to complete the following tasks:

  • Create service requests for assets and locations.
  • Create work orders for assets and locations.
  • Edit asset and location records.

Cause

HTTP requests from Maximo Health , Maximo Predict, or Maximo Health and Predict - Utilities to API endpoints in Maximo Manage fail because the API key token is invalid. Either the token is expired or it was revoked by the administrator.

Resolution

In Maximo Health, Maximo Predict, or Maximo Health and Predict - Utilities, complete the following steps:

  1. Add an API key for the integration user by completing step 1 of the procedure in the following topic: Configuring the integration users
  2. Reconfigure the external EAM system properties by completing step 1 of the procedure in the following topic: Configuring the application or industry solution