Maximo Application Suite Customer-managed

Simple Mail Transfer Protocol configuration

A Simple Mail Transfer Protocol (SMTP) server connection is required to enable email notifications for Maximo® Application Suite system events such as new user welcome emails and password reset communication.

To configure SMTP, in Suite administration, select Configurations from the side navigation and then select SMTP.

As part of SMTP configuration you define two suite email addresses:

  • Sender email address

    The sender email address for all Maximo Application Suite generated emails, such as new user information and password reset confirmation.

  • Suite system email address

    The suite system email address receives Maximo Application Suite system announcements, including password emails for users that do not have an associated email address.

SMTP setup

The following configuration information is required when setting up SMTP for Maximo Application Suite:

Connection settings

  • SMTP host and port (Default: 587)

    The connection information for your SMTP server.

  • Security protocol for the server

    Maximo Application Suite supports: None, STARTTLS, and SSL/TLS

  • Authentication credentials for the SMTP server, if required by your SMTP server.

Sender email address

The sender email address and optional name is used for all emails that are sent by the suite.

Tip: If the email address is not monitored, consider including a do not reply statement in the optional name field.
Example

IBM® Maximo Application Suite (unmonitored)

Suite system email address

The suite system email address is a catchall address for Maximo Application Suite system notifications.

The Suite system email address must be a monitored email address.

Custom certificate

If you are using a secure socket layer (SSL) communication protocol and the service is secured with a certificate that is not provided by a trusted certificate authority, you can optionally retrieve or add a custom certificate that is valid for your organization.

Email notifications

Emails are sent by Maximo Application Suite when the following events occur:

  • A user is created

    Two emails are sent, a welcome email with the user information, and one with the initial password.

  • A user requests a password reset

    Users can request password resets at the Maximo Application Suite login prompt. Two emails are sent, a password reset confirmation that contains a reset code, and a password reset complete.

  • An administrator resets a user password.

    A password reset email is sent.

  • Starting in Maximo Application Suite 9.0, a user self-registers to create their own account

    A verification email is sent to the user with a code that the users entered on the login page. After the user enters the correct code, the user can log in immediately if automatic approval is enabled. Otherwise, the user must wait for administrator approval.

    If self-registration approval is required, an email is sent to notify any administrator who has permission to approve the request. An email is also sent to the user to inform them that their request to access was submitted.

Email preferences

By default, password emails are sent. If you prefer to not send passwords by email, you can deselect the option when you create a user. Users must then contact their Maximo Application Suite administrator for their password.

Staring in Maximo Application Suite 9.0.3, 8.11.15 or 8.10.18, you can configure how emails are used by creating custom templates, changing the language of emails, and disabling emails.