Maximo Application Suite Customer-managed

Activating IBM Maximo Assist

After the deployment is complete, activate Maximo Assist to make it available in the Suite. Then, grant users access to it.

Before you begin

For more information about deploying Maximo Assist, see Deploying IBM Maximo Assist.

About this task

Note:

Starting in Maximo Application Suite 9.0, Watson Discovery, which is used to support the query and diagnose functions, is no longer available as a dependency in Maximo Assist. If Maximo Assist is already deployed and activated with Watson Discovery, and you are upgrading to Maximo Application Suite 9.0, before you can complete the upgrade, you must contact IBM® Support to help with the manual removal of Watson Discovery.

Note:

Starting in Maximo Application Suite 9.0, voice inspections are no longer available in Maximo Assist. If voice inspections are enabled and you are upgrading to Maximo Application Suite 9.0, this feature is automatically removed during the upgrade.

Procedure

  1. On the Assist application page, click Activate.
    If the application deployment is not complete, the Activate button is not enabled.
  2. Click Show advanced settings .
  3. Configure Watson Discovery by entering the following information for your Watson Discovery instance. Save your configurations.
    • Enter the URL of the Watson Discovery API.
      Note: To access the URL, log in to the IBM Cloud Pak® for Data portal and launch the Watson Discovery. The URL is located in the Access Information Page.
    • Enter the Watson Discovery username.
    • Enter the Watson Discovery password.
  4. Optional: To enable the voice inspection feature in Maximo Application Suite 8.11 or earlier so that inspectors can complete hands-free inspections on a mobile device, configure the Watson Text To Speech, Watson Speech To Text, and Watson Assistant settings. Contact your IBM representative for the IBM Cloud Watson service instance and API key information.
    1. For each setting, set System managed to on and add your custom settings.
    2. Enter your Watson service instance in the Endpoint field.
    3. Specify the API key for Watson services.
    Option Description

    If you are configuring Watson services for the first time during the activation.

    Enter the API key for your Watson service.

    If you are updating an existing configuration for Watson services or configuring Watson services after Maximo Assist is activated.

    		 Click Replace secret.
    If you do not edit the three configuration settings, the voice inspection feature is not enabled by default.
  5. Click Activate.
    On the confirmation page, click Activate. The estimated deployment time is an estimate of the time that it takes to activate the application. You can track the activation process on the Assist application page.
    Activated applications are available from the Suite navigator and at specific URLs. For more information, see Maximo Assist.
    Note: It can take a few hours to complete the activation. If the application was recently activated, it might appear in the Suite navigator but might not be ready for use.
  6. Validate the activation.
    • You can validate the activation status on the Assist application page: https://admin.{{mas_domain}}/applications/assist
    • You can also check the Assist workspace status by using the Red Hat® OpenShift® client command prompt.
      oc login <OCP_cluster> 
oc get assistworkspace -n {{Assist_project}}
      NAME VERSION STATUS AGE masdev-main 8.5.0 Ready 73d

What to do next

After you deploy and activate Maximo Assist, complete the post-activation tasks.

As an application administrator, you can now give new Maximo Assist users access to the application. You can also configure automatic refresh for work orders. For more information, see IBM Support.