User synchronization in Maximo Application Suite 9.1

Users that are created in Maximo® Application Suite are added by authorization services for data synchronization so that user information is up to date for Maximo Application Suite and its applications such as Maximo Manage.

The user synchronization is bidirectional. The synchronization occurs from Maximo Application Suite to Maximo Manage and from Maximo Manage to Maximo Application Suite

Synchronization statuses

You can view the user synchronization status in the User details page by selecting Suite > Security > Users.

The synchronization statuses for users are Pending, Complete, or Error.

Pending indicates that the data is being processed.
Complete indicates that the data is synchronized.
Error indicates that the data is synchronization is not completed and has errors.

Synchronization errors

If you are creating users with LDAP or SAML, from the user registry, or from user management APIs, an error might occur and the synchronization might not complete. An error also might occur during upgrade when the users are synchronizing from MongoDB to the authorization service.

To resolve these synchronization errors, you can resynchronize by selecting the action View user synchronization status from Suite > Security > Users.

An error might occur when you manage users by using Create, Read, Update, and Delete (CRUD) or import actions in the new user application or when you upgrade from IBM® Maximo Asset Management to Maximo Manage.

You can also resynchronize user updates to initiate immediate changes rather than waiting on a scheduled crontask. For example, if you change an entitlement for a user and you need to apply the update immediately. You can resynchronize these changes for a user by selecting More actions > Resync. Otherwise, the MASUSERSYNC crontask regularly synchronizes user entitlement updates.