Enabling Maximo Assistant

Maximo Assistant is an AI assistant that you can enable for Maximo Manage, Maximo Health, Operational Dashboard, and asset dashboards.

Before you begin

Ensure that AI Service is available and running. For more information, see AI Service.

About this task

What Maximo Assistant can do depends on your Maximo Application Suite version.
Table 1. Maximo Assistant capabilities
Maximo Application Suite version Maximo Assistant capabilities

9.1

The assistant can retrieve data for assets, work orders, and service requests. In the Object Structures application, the Use for assistant checkbox is selected in the object structures that are related to these data types. If you do not want the assistant to answer questions about those data types, you can clear the checkboxes. The checkbox is available for all object structures, but the assistant can use only those object structures that have the checkbox selected by default.

9.2

The assistant can act as an agentic assistant or only retrieve data. You can grant Maximo Assistant access to any object structure and associated objects. When it acts as an agentic assistant, Maximo Assistant uses AI tools to complete different, specific tasks.

When retrieving data, the assistant can access data for any object, including custom objects. By default, the assistant can access data about work orders, assets, service requests, meters, preventive maintenance, inventory, job plans, work logs, assignments, and persons.

Maximo Assistant is also available from IBM® Maximo Mobile when you are in connected mode. While Maximo Assistant can be configured to retrieve data for all objects, when used in Maximo Mobile, the assistant cannot currently be used to review data for all objects in detail. It is best suited to find and explore asset and work order data, including asset insights, and search IBM Documentation.

After a configuration is activated, to change settings, you must deactivate it. In the AI configuration, click Actions > Deactivate, edit the configuration and then activate the configuration again. The quality of the assistant's answers is directly dependent on the quality of the data that it uses.