Troubleshooting and support

To get help and support for your IBM® Maximo® Application Suite product, see the IBM® Support Guide on

Product-specific help guides are available here:

Appliction-specific troubleshooting documentation is available here:


Before you report your problem to IBM Support, see whether the following support options resolve your problem:

Prometheus and Grafana support

A number of components of the IoT tool and the suite licensing service generate Prometheus-based metrics. The metrics can be accessed directly or by using a set of sample Grafana dashboards.

For more information about how to use Prometheus and Grafana with Maximo Application Suite, see the Monitoring samples on GitHub.

Product, application, and tools version

In communications with your local Maximo Application Suite administrator or with IBM Support, you might need to provide information about the product, application, or tool version that you are inquiring about.

Complete information about your Maximo Application Suite setup is available from the Maximo Application Suite user interface Help > About menu. From there, you can see the version number of each component and also export the full version listing as a .JSON file.