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Getting started with IBM Maximo Application Suite as a Service (MAS SaaS)

About MAS SaaS

Maximo Application Suite as a Service (MAS SaaS) provides IBM managed provisioning, installation, configuration, operational support, security, maintenance and administration of Maximo Application Suite for clients using the Amazon Web Services (AWS) platform. MAS SaaS combines key technologies: IBM Maximo Application Suite and Red Hat Open Shift on AWS (ROSA) into a focused MAS services solution, allowing clients to make implementation of product functionality & features a priority. MAS SaaS is available in three (3) editions: Essentials, Standard and Premium.

Before you begin

Before you can use Maximo Application Suite as a Service, environments must be ordered and provisioned by the IBM MAS SaaS Site Reliability Engineering (SRE) operations team. To obtain more information about the MAS SaaS offerings, please contact your IBM salesperson or an authorized IBM partner. If you do not have an IBM saleperson or authorized reseller, please see the link below to book a meeting. An IBM representative will be in contact with you.

https://www.ibm.com/products/maximo?schedulerform=

Part Numbers and Order Considerations

This section details the part numbers and considerations when placing an order for Maximo Application Suite as a Service.

The following part numbers are required to purchase MAS SaaS. The offering can be purchased via IBM Sales, IBM business partners or in the AWS Marketplace.

Product ID:

  • 5900-AMG: IBM Maximo Application Suite as a Service

Required Part Numbers:

  • D0A51ZX: IBM Maximo Application Suite as a Service AppPoint
  • D0A52ZX: IBM Maximo Application Suite as a Service Overage
  • D0A50ZX: IBM Maximo Application Suite as a Service Service Level Agreement

Additional Part Numbers required for Maximo IT SaaS:

  • D0RCFZX: IBM Maximo IT as a Service AppPoint
  • D0RCGZX: IBM Maximo IT as a Service Overage

Additional Part Numbers required for Premium Edition:

  • D0NCKZX: IBM Expert Labs Perform MAS SaaS Day 2 Operations Resource Unit

Optional Part Numbers (all Editions):

  • D0NCJZX: IBM Expert Labs Migrate to MAS SaaS Resource Unit (Required for most clients migrating to MAS SaaS)
  • E0ECPZX: IBM Maximo Application Suite as a Service AppPoint Advanced Support (Required for the first 12 months of all Premium Edition subscriptions, otherwise optional)

Welcome Letter

When your MAS SaaS environments have been provisioned, you will receive a Welcome Letter from the IBM MAS SaaS operations team. This letter will contain the following:

  • The URLs of each environment that has been provisioned
  • The username, corresponding email and password for each environment
  • Information on how to activate your environment(s)
  • Information on how to access your environment logs

How to set password and login to MAS

You will need to set a temporary password and then change it when you first login to your MAS SaaS environment(s).

  1. Navigate to your MAS SaaS login URL and enter your username (sent via Welcome Letter in the username file) and click Continue.

    MAS-SaaS-Password-Change-1
    Figure 1. MAS Login Screen

  2. Click on Forgot password? option in the below screen.

    MAS-SaaS-Password-Change-2
    Figure 2. MAS Login Screen

  3. A confirmation code will be sent to your e-mail address. Enter the code contained in your email and click Continue

    MAS-SaaS-Password-Change-3
    Figure 3. MAS Login Code Confirmation

  4. The email with the confirmation code will look similar to below.

    MAS-SaaS-Password-Change-4
    Figure 4. MAS Login Code Email

  5. After the emailed confirmation code is entered in the above screen, you will see following screen asking for the password. You will receive the temporary password (again via email).

    MAS-SaaS-Password-Change-5
    Figure 5. MAS Login Temp Password

  6. The email with the temporary password will look similar to below.

    MAS-SaaS-Password-Change-6
    Figure 6. MAS Login Temp Password email

  7. Enter the temporary password you received via email in the below screen and you will be able to login to MAS.

    MAS-SaaS-Password-Change-7
    Figure 7. MAS Login Temp Password

  8. After you login to MAS, change your password by clicking Manage profile under Profile in the top right-hand corner.

    MAS-SaaS-Password-Change-8
    Figure 8. MAS Login Manage Profile

  9. Select Change password to change your password. Enter the temporary password and then set your new password.

    MAS-SaaS-Password-Change-9
    Figure 9. MAS Login Set Password

How to Create an IBMid

To register for product support and create cases (tickets) for MAS SaaS, you will need an IBMid.

Note: If you already have an IBMid, please proceed to How to Register for Maximo Application Suite Support

  1. To create an IBMid, click the following link: https://myibm.ibm.com

  2. Click Create an IBMid

    MAS-SaaS-IBMid-Click-Create
    Figure 1. Create IBMid

  3. Enter the applicable information (you will need to provide a valid email address) and click Next

    MAS-SaaS-IBMid-Enter-Applicable-Information
    Figure 2. IBMid - Enter Applicable Information

  4. Upon submission, a confirmation code will be sent from ibmacct@iam.ibm.com to the email address you provided

    MAS-SaaS-IBMid-Confirmation-Code
    Figure 3. IBMid Confirmation Code

  5. Open your email and copy & paste the seven digit confirmation code (Verification token). Click Create Account to activate your IBMid

    MAS-SaaS-IBMid-Confirmation-Code-Email
    Figure 4. IBMid Confirmation Code Email

    MAS-SaaS-IBMid-Create-Account
    Figure 5. IBMid Create Account

  6. Accept IBM Account Privacy notification by clicking Proceed

    MAS-SaaS-IBMid-Privacy
    Figure 6. IBMid Privacy Notification

  7. Your new IBMid will be created and registration completed:

    MAS-SaaS-IBMid-Ready
    Figure 7. IBMid Ready

    MAS-SaaS-IBMid-Activated
    Figure 8. IBMid Activated

After verification/creation of your IBMid is complete, proceed to the next section below.

How to Register for Maximo Application Suite Support

Maximo Application Suite Support covers support for both the application and your MAS SaaS environments.

  1. Visit the following link:

    https://www.ibm.com/mysupport/s/supportaccess

  2. Log in using your IBMid:

    Note: if you don't have an IBMid, please reference the following link: How to Create an IBMid

    MAS-SaaS-Register-IBMid-Login
    Figure 9. Register IBMid Login

  3. A privacy statement may appear. If it does, click I consent

    MAS-SaaS-Register-Privacy
    Figure 10. Register Privacy

  4. After entering your IBMid & password, the following page will be displayed. Click on the Request access button:

    MAS-SaaS-Register-Request-Access
    Figure 11. Register Request Access

  5. The following dialog box will appear:

    MAS-SaaS-Register-Request-Access-Dialog
    Figure 12. Request Access Dialog

  6. Be sure the I consent checkbox is checked, then type Maximo Application Suite on Cloud in the Product field. Select Maximo Application Suite on Cloud from the drop down list and click Submit

    MAS-SaaS-Register-Select-Product
    Figure 13. Select Product

  7. If you are not already registered for Maximo Application Suite on Cloud support, the following screen will appear. Complete the applicable information. Ensure Client / account name is populated and click Submit

    MAS-SaaS-Register-Enter-Customer-Number
    Figure 13. Enter Customer Number

  8. The following dialog will appear. Click Close

    MAS-SaaS-Register-Request-Sent
    Figure 13. Request Sent

  9. An email notification will be sent confirming your request:

    MAS-SaaS-Register-Request-Sent-Confirm
    Figure 13. Request Sent Confirmation

    Note: Once your request has been submitted, please be patient. It will take some time (up to 24 hours) for IBM to review and approve your request.

    To confirm your access, login with your IBMid to the Support Access page:

    https://www.ibm.com/mysupport/s/supportaccess

    You should see your product access with a Status of ‘Approved’ under your ACCOUNT:

    MAS-SaaS-Register-Request-Approved
    Figure 13. Request Approved

    If you need support, see the next section How to Create a Case

How to Create a Case

This section describes how to create a case for Maximo Application Suite as a Service (MAS SaaS)

  1. Access the IBM Support Community:

    https://www.ibm.com/mysupport

  2. Click the Open a case button on top right of page.

  3. Sign in with valid IBMid:

    Please note: If you do not have an IBMid, or your IBMid has not been registered with a valid product and customer account, go to the following link(s):

    How to Create An IBMid

    Register for Maximo Application Suite Support

  4. On the following page, populate all required (*) fields ensuring Maximo Application Suite on Cloud is selected for Product and click on the Submit Case button.

  5. Case Creation will be confirmed and case number referenced:

    Note: Cases are nine digit numbers preceded with “TS”.

    You will also receive an email confirming the Case number.

  6. Click Back to all cases (in the upper left hand corner) or go to https://www.ibm.com/mysupport/s/my-cases to see a full list of your cases.

Next steps

  1. Designate member(s) of your staff to subscribe to the Client Communications Center to receive important information and notifications regarding your environment(s):

    https://status.suite.maximo.com

  2. Add additional users to your account. Login to Maximo Application Suite, click the administration icon in the menu bar, and select Administration > Users.

  3. Refer to the Reference section for further information on MAS SaaS operations and support, maintenance, security and additional topics.

  4. For further details on Maximo Application Suite, please refer to Maximo Application Suite documentation:

    https://www.ibm.com/docs/en/mas

  5. To get help and support for Maximo Application Suite as a Service, see the IBM support guide on IBM.com:

    https://www.ibm.com/support/pages/node/733923

  6. Before using your new environment, please be sure to complete the Maximo Application Suite SaaS onboarding training for administration tasks. There is no cost for this online training. Your team can reference and retake this training as a refresher as often as needed. See link below.

    https://learn.ibm.com/course/view.php?id=15641

    Note: MAS-SaaS Premium customers can request an on-boarding meeting if required. Please contact your IBM salesperson or Customer Success Manager (CSM).