Creating configuration items

You create configuration items to establish relationships and groupings of infrastructure components in information technology for configuration management and change control.

Procedure

  1. In the Configuration Items application, click New CI.
  2. Provide a name for the configuration item.
  3. Optional: Provide a description for the configuration item.
  4. Optional: Specify these values for the configuration item:
    Option Description
    Classification
    • Associate the configuration item with a classification.
    Actual CI
    • Base the configuration item on an actual configuration item.
    • If the Classification field is blank when you specify the value for the actual configuration item, the classification and attributes from the actual configuration item are used.
    • Asset
    • Location
    • Item
    • Service
    • Service Group
    • Associate the configuration item with an asset, location, item, service, or service group.
    • Some associations preclude making other associations. For example, if you associate the configuration item with an asset, the Location field, Item field, and Service field become read-only.
    • CI Location
    • Site
    • Organization
    • Item Set
    • Calendar
    • Shift
    • Specify values for the location of the configuration items, the site, the organization, the item set, the calendar, and the shift.
    • Some values preclude specifying other values.
    CI Owner
    • Specify an owner for the configuration item.
  5. To add attributes, click New Row.
    To add attributes, you must associate the configuration item with a classification.
  6. In the Attribute field, specify a value.
  7. Optional: Provide information for the remaining fields.
  8. Save your changes.