You can use the bulletin board to create, view, and post
messages related to critical problems and incidents, and to broadcast
company-wide information. Creating and posting messages on the bulletin
board minimizes the creation and duplication of tickets.
Before you begin
You must be granted access to the Bulletin Board application
before you can create and post messages.
About this task
Messages can be routed to all users, or just selected organizations,
sites, or person groups. You can view only those bulletin board messages
for which you have been selected as an audience. If the composer of
the message has not selected a specific audience, any user who logs
in to the system can view the message. Located in the Navigation
bar of all applications, the icon named Bulletins indicates
whether you have unread bulletin board messages. The icon uses a numeric
value to indicate the number of bulletin board messages that you can
view. The icon also changes from red to green when a new message is
posted.
Procedure
- In the Navigation bar, the Bulletin Board area displays
all the bulletin board messages. When you change the value in the Viewed field,
you change which messages you see. By default, the value in the Viewed field
is N, and the Bulletin Board area displays
unread messages. To view either previously viewed messages or all
messages:
- Enter Y in the Viewed field
to see previously viewed Bulletin Board messages.
- Leave the Viewed field blank to see all messages (both previously
viewed and unread bulletin board messages). The messages display, with the most recent message
appearing first. Each message displays the date and time when the message was posted to the Bulletin
Board.
- In the Bulletin Board window, click
a message to display the details of the message.
- Click the message again to collapse the detailed view of
the message.
- Click OK.