Deleting a ticket

You can delete a ticket (an incident, a problem, or a service request), but only when it is a certain status and only when transactions have not been written against it.

Before you begin

You can delete a ticket only if it is in NEW or QUEUED status. You cannot delete a ticket if it is related to another record or if any transactions of these types have been written against it:
  • Labor transactions
  • Workflow history
  • Child activities (You can delete the activities and then delete the record.)
  • Related records
  • Work Log entries


  1. Open the ticket that you want to delete.
  2. Select the Delete Incident action, Delete Problem action, or Delete Service Request action, depending on the type of ticket.