Deleting a Solution
You can delete a Solution at any time, unless the system administrator customizes the security rules to prevent you from doing so.
When the system attaches a Solution record to a service ticket, the information from the solution is copied to the ticket and still exists if you delete the associated solution record.
To delete a solution:
From the Solutions application, display the Solution record that you want to delete.
Select the Delete Solution action. The system displays a message asking if you are sure you want to delete this record.
Click Yes. The Solution is deleted from the database.