Delete a record relationship

You can delete a relationship of the type RELATED between a ticket and another record on the ticket's Related Records tab.

  1. Display the ticket that has a related record that you want to delete.
  2. On the Related Records tab, locate the record in the Related Tickets or Related Work Orders table window.
  3. Click Mark Row for Delete icon located at the end of the record row.
  4. Click Save.

The system deletes the relationship with the records but does not delete the related records.