Create a Problem from a Problem

You can create a Problem from an existing Problem record. When you create a Problem, you create a relationship between the two records. Creating such a relationship is for information purposes only; there is no inheritance of status or other type of linkage.

To create a problem record:

  1. In the Problems application, display the record for which you want to create a Problem.

  2. Go to Common Actions > Create > Problem. The system creates a problem and informs you of its identifier. You can view information about the record on the Related Records tab.