Classifications identify and characterize similar objects. A building, a notebook computer, and a centrifugal pump are types of classifications. A classification can also describe an event, such as a broken window or a hard disk failure.

You use the Classifications application to create classifications and to establish classification hierarchies. You also use classifications to simplify the task of managing and of retrieving historical data from other applications.

You can use classifications to align with external standards, such as vendor standards and industry standards. You can also use classifications to define the escalation path for incidents.