Network Consulting requests are required frequently in organizations. Therefore, standardized procedures are used in most organizations for efficiently handling a large number of these requests.
It is assumed that this service request covers only small consulting work efforts (i.e. the total sum of all activities is 20-40 hours). It does not cover large work efforts that require more formal project management.
The authorization process for the Network Consulting catalog request solicits approval from the requester's manager and a Network Request Reviewer. The Network Request Reviewer can be a single person or an approval committee with members covering various review areas such as funding, technical viability, security, et cetera.
- Approve/disapprove request
- Close request
- Network design review
- Replace a network device that has reached end of life
- Feasibility study to implement new functions (e.g. Quality of Service)
The process begins after the service request has been approved and assigned to a fulfillment architect. Next, the fulfillment architect will review the request to ensure that the requirements and the deliverables are clearly documented and understood before starting to draft a solution. In the process of drafting the solution, if more information is required, an e-mail is sent to the requester with the needed information.
Once the design is complete, the fulfillment architect will document the solution and send to the requester. An e-mail is sent to the requester notifying him of the completion of the service.
- Review requestNote: More information may be required at this step.
- Design solution
- Document solution
- Request complete
Direct assignment by analysts to specialist or the team queue.
- Notify the Fulfiller Architect of an approved service request
|Responsibilities related to I and S Network Consulting
|Service Requisition User
|Approves the content of the catalog request.
|Conducts all tasks needed to complete the work effort.